Cornerstone Medical Center is dedicated to the prevention and treatment of disease, the education of health professionals and the delivery of high-quality medical services to the community. Because all these activities must be conducted with an overriding concern for the patient with recognition of the patient’s dignity, the Patient’s Bill of Rights is emphasized. If you feel you or your children are not being treated fairly or properly, you have the right to discuss this with your doctor or nurse. Cornerstone Medical Center does not discriminate on the basis of race, color, religion, national origin, sex or handicap.
- You have the right to access care.
- You have the right to considerate and respectful care.
- You have the right to be well-informed about your illness, possible treatments and likely outcome and to discuss this information with your doctor. You have the right to know the names and roles of the people treating you.
- You have the right to consent to or refuse a treatment, as permitted by law, throughout your hospital stay. If you refuse a recommended treatment, you will continue to receive other needed and available care.
- You shall have the right and are encouraged to participate in the development of your care.
- You have the right to have an advance directive, such as a living will or durable power of attorney for healthcare purposes. These documents express your choices about your future care or name someone to decide if you cannot speak for yourself. If you have a written directive, you should provide a copy to the hospital, your family, and your doctor.
- You have the right to privacy. The hospital, your doctor, and others caring for you will protect your privacy as much as possible.
- You have the right to expect that treatment records are confidential.
- You have the right to review your medical records and to have the information explained, except when restricted by law.
- You have the right to expect care in a safe environment
- You have the right to freedom from restraints unless clinically necessary.
- You have the right to expect that the hospital will give you the necessary health services to the best of its ability. Treatment, referral, or transfer may be recommended. If transfer is recommended or requested, you will be informed of the risks, benefits, and alternatives. You will not be transferred until the other institution agrees to accept you.
- You have the right to know if this hospital has relationships with outside parties that may influence your treatment and care. These relationships may be educational institutions, other healthcare providers, or insurers.
- You have the right to be told of realistic care alternatives when hospital care is no longer appropriate.
- You have the right to know about hospital rules that affect you and your treatment and about changes and payment methods.
- You have the right to know about hospital resources, such as patient representatives or ethics panel that can help you resolve problems and questions about your hospital stay and care.
- You have the right to file a complaint or grievance concerning your reasonable expectations of care and services. Each complaint or grievance will be addressed by the appropriate management staff. If you or your family feel that the complaint or grievance is not answered appropriately, the following agency is available for quality of care issues:
Georgia Department of Community Health
2 Peachtree Street, NW
Atlanta, GA 30303-3159
- You have the right to request the transfer of care to another physician. The hospital will assist you with your request.
- You have the right to know the immediate and long-term financial implications of treatment choices, such as they are known.
- You have the right to appropriate assessment and management of pain to include an initial assessment and regular assessment of pain. Pain assessment and management should be communicated to you and emphasized as an important part of your care.
- You have responsibilities as a patient. You are responsible for providing information about your health including past illnesses, hospital stays, and use of medicine. You are responsible for asking questions when you do not understand information and instructions. If you believe you cannot follow through with your treatment, you are responsible for telling your doctor.
- Your health depends not just on your hospital care, but, in the long term, on the decisions you make in your daily life. You are responsible for your actions if your refuse treatment or do not follow the practitioner’s instructions as well as recognizing the effect of your lifestyle on your personal health.
- The hospital works to provide care efficiently and fairly to all patients in the community. You and your visitors are responsible for being considerate of the needs of other patients, staff, and the hospital. You are responsible for providing information for insurance and working with the hospital to arrange payment when needed.